At Fintech & Innovation Ltd, we value transparency and strive to maintain a high standard of service for all our clients. However, due to the nature of our business and the services we provide, we have implemented the following refund policy:
1. No Refunds on Purchases:We regret to inform you that we are unable to provide refunds on any purchases. Once you have made a payment for our services, it is considered non-refundable, except in cases explicitly outlined below.
2. Understanding Agreements:Before making any payments to us, we strongly recommend that you carefully read and understand all the details presented in our proposals and invoices. These documents outline the services you have agreed to avail, as per our initial proposal and Terms and Conditions.
3. Bank Account Opening:If we assist in opening a bank account for a client, it is important to note that decisions made by the bank are beyond our control. Therefore, we cannot be held responsible for any actions taken by the bank, including but not limited to closing the account due to Know Your Customer (KYC) issues. In such instances, no refund will be provided.
4. Bank Account Pre-Approval:In cases where a bank provides pre-approval for opening an account, but subsequently declines the application due to KYC concerns or red flags, we are not accountable for this decision. However, as part of our commitment to providing excellent service, we will endeavor to open an account at an alternative financial institution from our pre-approved list.
5. Mutual Refund Agreement:In exceptional circumstances, a refund may be considered if both parties (the client and Fintech & Innovation Ltd) mutually agree to it. Such instances will be evaluated on a case-by-case basis. If a refund is agreed upon, the process will take a minimum of 30 days to complete.
Please note that this refund policy is designed to ensure fairness and clarity in all interactions between Fintech & Innovation Ltd and our clients. We appreciate your understanding and cooperation in adhering to these guidelines.
For any questions or concerns regarding this policy or any of our services, please feel free to contact our customer support team.
Last updated: 1 June 2022